COVID-19 Information
side menu icon
girl scout washing hands

COVID-19 Important Updates & Frequently Asked Questions

Last Updated: April 3, 2020

At Girl Scouts, there is nothing we take more seriously than the safety and well-being of our girls, volunteers, and council staff. As a result of the ongoing COVID-19 outbreak, and the recommendations of the Oklahoma Department of Health, Girl Scouts Western Oklahoma is putting the following measures in place:

GSWESTOK Offices & Shops

We remain operational to serve you! In compliance with Oklahoma's  “Stay at Home” orders, staff continue to work — from home. Important times and dates to note:

  • Customer Care - We are answering your calls and emails Monday – Friday from 9:00 a.m. – 5:00 p.m.
  • Council Office & Shop – All GSWESTOK property is closed until further notice.  

We will continue to monitor COVID-19 updates from the Centers for Disease Control (CDC)the World Health Organization, and state and local public health departments. As always, check the CDC and your local health department’s website for the most up-to-date information.

Program Updates

When situations change, Girl Scouts display their adaptability. Our program team is bringing Girl Scouts to your nearest device, with virtual programming and resources. Stay tuned for future new developments!

Program Cancellations

Based on the most current CDC guidelines, we have canceled all council program activities until further notice.  Refunds will be issued as quickly as possible, although some may be delayed until our offices reopen. Please contact or call toll free at 1.800.698.0022 for more information.

Camp Properties

GSWESTOK camps will remain closed until further notice. Camp Trivera opening is still on track.

Award Celebrations

We are excited to celebrate ALL Awardees this year, but given the uncertainty of holding events in mid-May, we must postpone these events and look for another opportunity to recognize our 2020 class of Girl Scout changemakers. We will share revised plans when available.  

Summer Camp

Our summer camp program is still on track, but we are closely monitoring the situation and considering all options based on the future impact of COVID-19.  We will hold summer camp only if we are confident we can provide girls with a safe environment. We will keep our Girl Scout members and families updated as decisions are made. 

Scheduled Troop/Group Travel

GSUSA recommends that all troop/group international travel planned for the next 90 days be immediately rescheduled or canceled, and that all troop/group domestic travel planned for the next 60 days be immediately rescheduled or canceled. 

Cookie Program

We'd like to take a moment to remind our volunteers how truly grateful we are for you and appreciate all that you’ve done this season. We acknowledge that everyone’s lives are completely upended, uncertain, stressful, and maybe even scary right now. Ours are too. We know this year’s program is not turning out as your girls, troops, and you expected. It isn’t turning out how anyone expected or wanted it to, including our staff. The decisions we’ve had to make are very difficult ones, and we did not and will not make them lightly. Driving all decisions is girl and member safety. Below we are hoping to provide more details regarding cookie returns, next steps, and answer some of your questions.

However, we do need more time to make additional decisions, create instructions, and align resources. With the shelter-in-place order in Oklahoma, this work is proceeding more slowly and with more complications. Below are some details to close out our season. We are changing some of our policies for this year to ensure that the disruption of our final week of booth sales doesn’t cause financial harm to our girls and their families. The following information should help everyone complete this process. Items to consider:

  • Troop inventory should be updated and cookies allocated as soon as possible. This will help us understand the size of our remaining inventory.
  • We are accepting returns on all remaining inventory, both cases and boxes. Please view our Return Info document for instructions.
  • Troops are encouraged to help families as much as possible.
  • Girls may not be able to reach their individual goals. We don’t want families to hold onto cookies hoping to sell them later if this is going to cause a financial hardship on the family.
  • We are not sure when we will be able to resume traditional cookie programming, like booth sales and door-to-door.
Early Bird Renewal

We are delaying the renewal timeline for Early Bird. The system will accept renewals beginning April 1 for anyone who wishes to do so, but we know that this is not families’ top priority.

For the time being, we will focus on supporting Girl Scout troops and families. We will determine when to roll out the renewal campaign based on the larger community environment.  

Volunteer Appreciation

We appreciate our volunteers! We want to communicate this — especially now! Unfortunately, we have to cancel our current Volunteer Appreciation plans. We are working with our Volunteer Appreciation Teams to find new ways to show volunteers how valuable they are! Watch for more information.

Local Health Department Information
Helpful Tips for Families
Virtual Programming on Facebook & Instagram

We will also be using social media in the coming weeks to host virtual programs and share activities to do to continue the Girl Scout Leadership at home. Make sure to like us on Facebook and follow us on Instagram!

List of dates coming soon!



Resources to Meet Virtually

Below is a list of free and low-cost tools troops and service units across the country are using for virtual meetings. While we cannot endorse or support specific online meeting tools, we encourage you consider these or alternative options and discuss with parents and girls the best solution for your troop or service unit needs. 

Video & Audio-Conferencing Tools

While all of these options have a free version, please note you may be prompted to consider their upgraded versions for a subscription fee.

  • Zoom - FAQ
    • Note: Meetings durations maximum of 40 minutes in free version
  • Skype - Support
    • Note: Up to 10 participants free
  • Webex – Help Center
    • Note: Limited file and content sharing in free version
Chat & Collaboration Tools

While all of these options have a free version, please note you may be prompted to consider their upgraded versions for a subscription fee.

Additional Low-Cost Tools

Additional low-cost tools for collaboration and conferencing to consider if the above options do not meet your group's needs.


Thank you for exhibiting extraordinary Girl Scout spirit in these unprecedented times.

We are stronger together, and we know we will continue to do our best to support each other. Please stay healthy and help us make our communities safe for our girls, volunteers, and families.

For more ideas on how to continue the Girl Scout Leadership Experience at home, visit